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Home | FAQ's | Contact Us

 

 

Emergency Number:

To report a service outage or service problem:
Call the District Office at

(325) 388-4559

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Frequently Asked Questions


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What are the hours of operation for the billing department?

The billing department is open to walk-in customers from 7:30 am – 5:00 pm Monday – Friday.  Representatives are available to answer calls from 7:30 am – 5:00 pm Monday – Friday.

When is my bill due?

Kingsland MUD’s bills are due on the 10th of each month (if the 10th falls on either Saturday or Sunday then you have until 5:00 PM on Monday to pay your bill).

Am I responsible to pay my sewer bill if I do not receive it?

Yes, sewer bills are mailed in bulk from the District’s office around the 18th of each month.  If you do not receive your sewer bill, contact our billing department at (325) 388-4559 for your current account balance. However, whether you receive your bill in the mail or not you are still responsible for your monthly sewer bill.

What payment methods are available to pay my water bill?

Customer sewer account payments can be made in person at:
100 Ingram Street, Kingsland, TX 78639 between the hours of 7:30 am – 5:00 pm Monday – Friday

Mail sewer payments along with your payment stub to PO Box 748, Kingsland, TX 78639.

You can also sign up to make your payments by ACH Bank Draft. Payments are drafted from your bank account on the 5th of each month so your payment is never late.

I don’t understand my bill. How can I tell what month I am paying for and when my bill is due?

Kingsland MUD bills around the 18th of each month, for the current month, with the bill being due the 10th of the following month.  Please click on the link to see an example of a KMUD bill with an explanation of billing and due dates.

I'd like to pay my bill by credit card or over the phone. How can I do that?

Kingsland MUD does not currently accept credit cards, debit cards or check by phone.  We accept checks, money orders, and cash.  Your payments can be brought into the KMUD office, placed in our drop box (located in front of the KMUD offices), mailed or you can use our convenient ACH Bank Draft program.

How can I keep from getting a late notice when I mail my bill?
Can my monthly payment be drafted directly from my bank account?

Kingsland MUD offers a monthly ACH Bank Draft that is automatically drafted by our offices around the 5th of each month.  There is no charge for this service and your payment is received on time.  If you are interested you can either call our office or click on the link and download the ACH Bank Draft form. Please be sure to fill out your Bank Routing Number, your Bank Account Number, your service address, and include a copy of a voided check when returning to us along with the form you have filled out. Please keep in mind that if you pay your bill through your bank's bill pay service that KMUD could still receive your bill late as this is a check that is placed in the mail. Please allow plenty of time for a mailed check to be received.

What is your fax number?

The office fax number is 325-388-5003.

Can I look up my sewer billing account on this website?

No, not at this time.

How can I have a past due amount on my bill when I paid last month?

The most common reason is that a payment was made after the due date.  Any payment made after the due date is considered late and will receive a late notice.  If the payment has not been received by the time we do the next month’s billing you will show a past due amount for the month that is late along with the current month’s amount.

What do I need to do to start new wastewater service?

If the home you are purchasing is already connected to the KMUD sewer system:

To set up new service you will need to bring documentation showing you are the owner of the property (warranty deed) or a lease/rental agreement if you are renting the property.  Personal identification is also required.  If you have just purchased the property there is a transfer fee that can either be paid at the time of application or added to your first month’s bill. There is also a $100.00 deposit required as of January 1, 2017.  An application is also required to be filled out.  The person who is named the owner or designated renter must come in to the office to start service.

If the home (or lot) you are purchasing is NOT connected to the KMUD sewer system and is in the KMUD District Boundary:

You will need to fill out an Application for Service to purchase a grinder unit (see current KMUD Rate Order for current cost of a grinder unit).  You will need to come in to the KMUD offices to pick up the application.  The set of forms includes a checklist, Grinder Unit Installation Instructions, Application for New Service, Easement, Confidentiality Notice and the current KMUD Rate Order.  You will need to bring documentation showing you are the owner of the property (warranty deed) and personal identification is also required.  The person who is named the owner must come in to the office to start service.  If the property has more than one owner, each owner is required to sign the Easement.

If the home (or lot) you are purchasing is NOT connected to the KMUD sewer system and is NOT in the KMUD District Boundary:

You will first need to write a letter to the KMUD Board of Directors requesting to annex your property into the KMUD District Boundary.  Along with your letter you will need to include a plat of your property.  You will be notified when this is placed on the Board Agenda.  Once the Board approves your request for Annexation you will need to fill out an Application for Service to purchase a grinder unit, and pay the Annexation and Legal Fees (see current KMUD Rate Order for current costs).  You will need to come into the KMUD offices to fill out the application to get the Annexation process started.  The set of forms includes a checklist for both New Service and Petition into the District, Grinder Unit Installation Instructions, Application for New Service, Application for Petition into the District, Easement, Confidentiality Notice and the current KMUD rate order.  You will need to bring documentation showing you are the owner of the property (warranty deed) and personal identification is required.  The person who is named the owner must come in to the office to start service.  If the property has more than one owner, each owner is required to sign the Easement.

What is the TCEQ fee on my bill?

This is a fee that is passed through to the state.  It is calculated at 0.5% (1/2 of 1%) of your total sewer charge.  TCEQ stands for Texas Commission on Environmental Quality.

Is there a charge for transfer of service?

There is a $30.00 charge for transfers of service.  At the time of application you can choose to pay the transfer fee at that time or request that it be billed along with your first month’s bill.

Do you send a notice before service is disconnected for nonpayment?

Effective Janary 1, 2017 the District changed their policy and no longer allows 90-days before disconnection. The bills are due by the 10th of each month. If the 10th falls on either a Saturday or Sunday the customer will have the following Monday until 5:00 PM to pay their bill. The next day the District will prepare and send out a late notice to customers that if they don't pay by the 25th of that month they will be disconnected for non-payment. If payment is not received by the 25th the customer will be disconnected the next day and a disconnect notice will be left hanging on the door. Once a customer is disconnected for non-payment they will be required to pay all amounts due before being reconnected. Please make sure that the office always has the most current contact phone numbers and email address for your account.

What will I need to pay if my service is disconnected for non-payment?

If the account is not paid for by the designated time and date of notice a $75.00 service reconnect fee will be applied to the account.  It is very important to contact the office immediately when you receive your late notice. Once service has been disconnected you will need to pay a $75.00 reconnect fee, the past due amount on your account, and as of January 1, 2017 a disconnected customer will also be required to pay a $100.00 deposit.

Always, communicate to the office immediately if you have a hardship case or need more time to pay on an account.  Please do not wait for your notice or your disconnection to contact us as you may delay or disrupt any agreements that can be made.

What are my privacy rights?

Did you know that your personal information could be given to anyone who requests it? Under the Public Information Act, Texas Government Code, Chapter 552, you and others are given the right to access government records…no questions asked!  Because you are a resident of Kingsland MUD, and KMUD is a governmental entity, this and possibly other information about you may be provided to those who ask.

But there’s a way to keep certain information confidential.  Click on the link provided and fill out the Confidentiality Notice requesting that your personal information be kept confidential.  If and when KMUD receives a request for records, your personal information will be withheld.  You can return the Confidentiality Notice in one of the following ways: bring into the KMUD office, mail, email, or fax back to us.  Please be sure to check the box that you want your information withheld and provide us with your name, service address and your KMUD account number.

Confidentiality Notice

For more information on the Public Information Act, log onto the State of Texas Attorney General’s website: https://www.texasattorneygeneral.gov/og/open-government

Where does my sewer go?

The sewer discharges into the collection system and then to the wastewater treatment plant for processing.  The water and solids are separated throughout the treatment process, the solids are disposed of at a Texas Commission on Environmental Quality registered location and the treated effluent is returned to the environment.

What do I do if I have a sewer back up or my red light is on?

First determine if the sewer backup is isolated to one location within your home such as a toilet, sink, tub, or if the backup is throughout the entire house.  Call the District Office at 325-388-4559 and be sure to tell them what the problem is that you are experiencing.  Be sure to provide a phone number so that we can contact you if we need to discuss the problem with you.  If the problem is before 7:30 AM or after 5:00 PM your call will be received by our answering service and responded to by the on-call service technician.

What company collects trash in the District?

KMUD does not provide garbage collection at this time.  To receive trash service you will need to call either Republic at 830-693-3513, WC of Texas at 866-282-3508 or Jumpin' Jack Trash at 1-512-755-9882.  It is your choice as to which service you choose.

Please use the following links to the District’s Rate Order to find the indicated fees and rates:

Tap Fees
Sewer Rates
Transfer Fee
Reconnection Fee
Deposit

 

How to Care for Your Grinder Unit:
How To Care For Your Grinder Pump
Grease Control